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Your Guide to Navigating the LexisNexis C.L.U.E Report

By Jarrod Heil

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A LexisNexis C.L.U.E report is to insurance companies what a credit report is to financial institutions. Every insurance company pulls your C.L.U.E (officially known as a comprehensive loss underwriting exchange) report to determine how much your premiums will be for auto and property insurance.

C.L.U.E. reports are a pretty big deal. Yet, much of the general public has no idea what they are, what’s on them and how much of an impact they can have on their ability to get insurance — along with the final cost that insurance will be.

The C.L.U.E. report was created and trademarked by LexisNexis, the most authoritative insurance consumer reporting agency in the world. Getting one of these reports is similar to getting a credit report from one of the three major reporting agencies, Experian, Equifax and TransUnions.

Similar to a credit report, each person is entitled to one free C.L.U.E. report each year. It can be obtained through the LexisNexis website or by calling the company at 1-888-497-0011.

Similar to traffic tickets, car accidents and home insurance claims that drop off your record in a matter of years, information about your prior claims and inquiries stays on a C.L.U.E report for five to seven years.

Since the information within a C.L.U.E report is extremely pertinent to your ability to obtain quality home and auto insurance at a fair price, it is pertinent that everyone gets at least one C.L.U.E report each year.

This will allow you to spot and dispute any mistakes on your claims history and get a better understanding of why you pay what you do for insurance premiums.

So let’s take a look at everything you need to know about the LexisNexis C.L.U.E report, including what is on it and how to dispute items that are incorrect.

What Is on a LexisNexis Comprehensive Loss Underwriting Exchange (C.L.U.E.) Report?

Your LexisNexis C.L.U.E report includes vital information about your personal information, policies you’ve held and are currently seeking, history of claims and, whether it’s a vehicle or home, information about what you’re trying to get insured. The following information is commonly found on C.L.U.E reports:

  • Personal information: name, gender, date of birth, social security number
  • Policy information: number, people on the policy
  • Claims history: number, type and magnitude of claims, date of file, result
  • Inquiry history: your inquiries and inquiries from companies about your loss history
  • Property report: description and address of covered property
  • Auto report: driver’s license number and vehicle make, model and VIN

C.L.U.E reports reflect the last 7 years’ worth of the previous information. Reports will never include information related to your criminal history, civil lawsuit information or credit score and history.

How to Dispute a C.L.U.E. Report

Disputing a C.L.U.E report is actually easier than you may think. If you receive your report and notice something is terribly wrong (there’s a claim on your report that you never filed, the wrong address or vehicle information is listed for you, etc.), you can dispute the error by calling them at 1-888-497-0011.

Once a dispute is filed, LexisNexis has 30 days to look into the dispute and provide you the results of their investigation by mail. They may send you the results up to five business days after resolving the investigation.

Whether or not they side in your favor and remove the error from your report, you can add a statement that details the nature of the dispute. This statement will be included in every C.L.U.E report until the error falls off — or for the next seven years.

If LexisNexis fails to remove the error from your C.L.U.E report — and you’re entirely confident there’s an error — you may then escalate the dispute by contacting your state’s insurance commissioner or filing a complaint with the Federal Trade Commission.

C.L.U.E. and You

Securing a C.L.U.E report can come in handy when buying a home or vehicle because they detail the previous problems sustained before you became the owner. This allows you to notate any previous claims and the areas they were filed.

For instance, a clean C.L.U.E report when buying a home notes that it hasn’t had any major problems, structurally or integrally, in the past.

If you maintain a clean C.L.U.E report on your home or vehicle, it can also help to sell either and may even increase the amount of money you may be able to get for either.

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